Hilton Durham near Duke University

The Front Desk Manager was SO incredibly accommodating and understanding! My best friend and I arrived at the location at 1:55pm, even though check in wasn't until 4pm, because we drove straight there after having to check out from another hotel in Greensboro. We were both miserably sick and utterly EXHAUSTED, as we both had severe bronchitis and horrible head colds. Without hesitation, she let us check in 3 hours early, at no additional charge- just so we could get into our room and collapse! 🙏❤️🥹 I've never experienced an accommodation that significant and it was so truly appreciated! The room was clean, the beds and pillows were SO incredibly comfortable (which I can rarely say, because I'm permanently disabled and have multiple severe degenerative spinal injuries; as well as multiple other widespread health issues and diagnoses that cause nonstop chronic pain throughout my body). The free hot breakfast buffet and Starbucks coffee were great, and the bar in the on site restaurant had some great cocktails. Would have loved to have been able to try their specialty BBQ menu, but we were both too sick to try it. The room rate was extremely reasonable for a Hilton Hotel, and I loved that the standard check out time was 12pm, vs. 11am everywhere else!

The hotel is very clean & comfortable. The staff are professional yet personable. Immaculate and Angel were extremely helpful upon check in. The wait staff and housekeepers are incredibly nice.

Breakfast was overpriced ate at the Cracker Barell next door and was a great breakfast for half the cost. Hilton could at least provide coffee 24/7 room supply limited , bottled water 3.00 Smaller at 1 or 2 dollars would be better.

Nice welcoming lobby, friendly staff, nice and clean. No foul odors in hotel, in the halls, or in the rooms. This alone was very nice for me.

Upon arrival the registration staff was very friendly and attentive. They made us feel at home away from home. We also had interaction with Destin in maintenance. We returned to our room around 11pm and found our entry lights would not turn off. We called for maintenance and it was time for him to end his shift. He did not hesitate to take the call and was extremely courteous and passionate about making sure the issue was resolved before he left. As he was leaving, he noticed the door would not close nor open easily. He offered to fix it at that point, but we told him to go home to his family and it could be fixed while we were out the next day. When we returned from our outing for the day, the door had been repaired. We did not have to make another call to remind him. THANK YOU DESTIN!!!